Our multi-disciplinary REGULATORY team advises across a wide range of client sectors and practice areas

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Consumer Protection

We have experience advising clients on a range of consumer protection issues and have worked with clients from a variety of sectors, including food and drink, retail and charities on how to comply with their obligations.

Our work includes advising on:

  • Compliance with consumer protection regulations when selling online, from advising on the customer journey to preparing sales terms
  • The impact of the Consumer Contracts Regulations on sales to consumers
  • Consumer credit legislation, including the Consumer Credit Act 1974 and preparing regulated agreements
  • Marketing, advertisements, competitions, free prize draws and other sales promotions aimed at consumers
  • Enforcement action under consumer protection legislation including by the OFT (now the CMA), Trading Standards and Local Authorities

 

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