We advise large and small companies in all sectors on how consumer protection regulation impacts their business, providing clear guidance on compliance throughout the customer journey.
How we help:
- Ensuring adherence to consumer protection regulations in all customer touchpoints.
- Advising on the impact of the Consumer Contracts Regulations on sales and services, ensuring all agreements meet legal standards.
- Assisting with compliance under the Consumer Credit Act 1974, including drafting and managing regulated agreements.
- Guiding businesses on compliant advertising, competitions, free prize draws and other promotions directed at consumers.
- Advising on responses to enforcement inquiries and actions from authorities such as the CMA and Trading Standards.
Our experience includes:
- Advising a luxury retailer on consumer law issues and digital marketing campaigns.
- Defending a well-known consumer brand from multiple product compliance investigations in the UK and EU Member States.
- Conducting in-depth audits of product and consumer law compliance practices of cosmetic companies.
- Handling all consumer claims not covered by insurance for an international electronics manufacturer on an ongoing basis.
- Acting for a major manufacturer in the automotive sector in connection with potential claims and product recall arising from the marketing of vehicles in the UK and Europe.
