Complaints Procedure

If you are dissatisfied with the service we have provided, you have the right to complain.

Who to contact and when

We would value the opportunity to discuss your concerns to try to resolve them as quickly as possible so please contact the Partner responsible for your matter in the first instance.

The firm also has a formal complaints procedure, which you can access here.

If for any reason the matter cannot be resolved, you may be able to submit your complaint to the Legal Ombudsman of England and Wales. A complaint to the Legal Ombudsman must normally be made:

  • within six months from the date of the conclusion of the firm’s complaints procedure;
  • no more than one year from the date of the act/omission; or
  • no more than one year from when you should reasonably have known there was a cause for complaint.

Further information about The Legal Ombudsman and their eligibility criteria for invoking their services can be found here.

If your complaint relates to the professional conduct of Stevens & Bolton LLP or any of its Partners or employees, you can discuss this directly with the Solicitors Regulation Authority. Further information is available here.

Getting started

Contact your Client Partner:
Please refer to your engagement letter for details of your Client Partner and how to reach them in the first instance.

Contact our Complaints Handling Partner:
Please refer to our client complaints procedure which can be found here.

Contact the Legal Ombudsman:
Telephone – 0300 555 0333 (or +44 121 245 3050 if calling from outside the UK)
Email –
Post – PO Box 6167, Slough, SL1 0EH

Contact the Solicitors Regulation Authority:
Telephone – 0370 606 2555
Email –
Post – SRA Report, The Cube, 199 Wharfside Street, Birmingham, B1 1RN

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