Outsourcing and procurement decisions are among the most significant commitments businesses make. From optimising and expanding operations to reaching new customers, these strategic moves are often expensive and time-intensive, and require detailed thought and planning to pull off.
We act for purchasers and suppliers, giving us an excellent understanding of the key legal and commercial issues that arise. We have particular experience advising on liability, pricing structures, service levels and tender documentation for business critical relationships including:
- IT management and support services.
- Logistics, manufacturing and warehousing.
- Business processes such as billing, data capture, payment collection and other “back office” functions.
- Sales support e.g. mobile sales teams.
- Hospitality and catering.
- Facilities management.
- Event cleaning and management.
- Document management e.g. freight/export services.
Our experience includes:
- Advising a facilities management software provider on outsourcing its operations to a third-party provider, involving maintenance services and business process outsourcing as well as consideration of the impact of TUPE on the arrangements.
- Advising RBB Economics on its contractual terms with third parties for the provision of economic reports.
- Advising Zenitech, a transformational technology company, in connection with a large number of customer arrangements for the supply of managed IT services on a fully agile basis.
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